Delivery times are estimates and are not guaranteed, as they may be affected by circumstances beyond our control (transport, customs, weather conditions, public holidays, or logistical issues).
Shipping costs
Shipping costs will be clearly displayed during the checkout process before payment is made.
We may offer free shipping during certain promotions; this will be explicitly stated on the website.
Order tracking
Once the order has been shipped, you will receive an email with tracking information, provided it is available for the selected shipping method.
It is the customer's responsibility to provide a valid email address and to check for updates from the carrier.
Delivery address
The customer is responsible for entering the correct shipping address.
If an order is returned due to an incorrect or incomplete address, or because it was not collected within the timeframe set by the carrier, we may:
reship the order, with the customer bearing the new shipping costs, or
issue a refund, deducting the shipping and handling costs incurred.
Orders marked as delivered
Once the carrier indicates that the order has been delivered to the provided address, the delivery is considered complete.
If you cannot find your order:
check with neighbors or family members,
check your mailbox or reception areas,
contact the carrier using the tracking number.
If the problem persists, please email us at [your customer service email] and we will help you open a support ticket.
Delivery delays
We are not responsible for delays caused by:
shipping companies,
customs,
strikes,
weather conditions,
errors in the provided address,
or any circumstance beyond our reasonable control.
However, we will do our best to help you locate the package and resolve any issues.
Damaged or incorrect products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, providing:
your order number,
photos of the product,
photos of the packaging received. We will evaluate the case and offer you a suitable solution.
Customs and taxes
For shipments outside the European Union, the customer is responsible for any taxes, duties, or customs fees applicable in the destination country.